Excellent customer service

Excellent customer service

Paul Ponsonby Limited are dedicated to providing excellent customer service.  Our service levels have recently been highlighted when one of our customers undertook a 3 monthly review of our agreed KPI's.  We are very proud to see and show our service levels are everything we aim to provide!

Quantity of jobs - 71

Overall performance – 100%

On-time performance – 99%

POD performance – 100%

A personal note of thanks from their Head of Operations was greatly received; 

"We consider your service levels to be excellent, and would like to thank you, your office and transport teams very much for the continued support and the service provided.  Please pass on our thanks to the team" 

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