UKWA Young Employee of the Year – Joanne Dolan – Sales and Marketing 2012

This category is open to any employee, outside management, under the age of 25. The finalists will be able to demonstrate:

  • A number of key personal attributes and a sound professional competency
  • Commitment to the team
  • Future potential

UKWA finalist for Customer Service Award 2011/2012

The judges will be seeking evidence of customer insight and a customer focused culture within the organisation. The finalists will be able to demonstrate:

  • An in-depth understanding of customer needs;
  • Effective ways of measuring the results of their services and customer satisfaction.

UKWA Newcomer of the Year 2006

This a corporate award given to the company showing the highest professional standards of warehosuing on joining the UKWA. The judges will consider the initial inspection reports of members recommended by the UKWA inspectors.

Motor Transport Award finalists three times and winners twice for Customer Care Award

Judges will want to see:

  • What processes are in place to understand what KPI's are important to your customers
  • How you monitor your levels of custmomer care
  • Systems to ensure all employees have bought into the customer care ethos, including appropiate incentive schemes
  • Benchmarking of your customer service levels against the best in your and other comparable industry sectors
  • How you have gone above and beyond business as usual to delight your customers(or, in many cases, your customers' customers)
  • How excellence in customer care helped you grow your business

Testimonials

May I say first of all that your guys were brilliant at Ipswich – everything went smooth as silk and the service was entirely professional. It is such a comfort to know that there is a good supporting team. Thanks so very much.

- Government Agency

A big “Thank you” from me for all your efforts last week at the Cheltenham BAOD.  As always nothing was too much trouble and it was a pleasure working with you.

- Government Agency

A quick note to pass on my appreciation of the work done by Tony and Matthew at this event yesterday; it was all done very efficiently and without fuss.  Also, as some of the equipment provided by the Hotel was not as promised, they had to improvise in order to meet our requirements and the need for customer confidentiality. This was achieved successfully without any inconvenience to anyone.

- Government Agency

Both HP personnel on Site and Royal Bank staff were very impressed by the extremely efficient and professional service they provided, we all thought they were the best Transport Company that HP have ever used and we would be delighted if they were used for all future deliveries

- Leading Computer Manufacturer

We received a delivery of 100 boxes from Dell today, delivered by 2 of your men, Vijay and Shuq. I am taking the time to say thank you, which I hope you will pass on to them, as they did a superb job. They were polite, helpful, understanding and efficient and I was very impressed

- Leading Computer Manufacturer

I am writing to say how delighted I was to receive my new Xerox photocopier today and how impressed with the service extended to me by VJ and Kev who installed my machine. They are a credit to your company and were efficient, friendly and extremely helpful. Please pass on my thanks to them

- Leading Computer Manufacturer

I would like to take this opportunity to thank your company for the excellent service that you provided when you delivered a shipment from HP hardware to us last Friday. 

In particular, my colleagues and I noticed how professional and helpful Vijay and Matt were in assisting us with the move of the hardware to our Computer Room, something we would never achieve without their help.

- Police Force

Thank you very much for the POD and also for the great job that you did at both the collection & delivery points. The Client made a special point of mailing us yesterday to say how impressed they were with the job as a whole.

- Shipping Company

Please pass on our thanks to your delivery guys again! Just had a thank you from our sales office (1st time ever) to say nothing was too much trouble for them

- Large Distributor of Electronic Equipment

A quick message to say thank you for the excellent job done by your company delivering our machines to Southampton.
Your driver was very helpful and pleasant to work with and the trucks, with large tail lift and multiple restraints for the goods were impressive.

 

- Electron-X

Warehousing Solutions

Modern warehouse located in Birmingham. 100,000sq ft. Offering Container de-vanning, pallet storage, value added services and distribution.

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Specialist Distribution

UK and European specialist distribution and installation of fragile electronic equipment such as computers, telecoms equipment and medical equipment provided through a wide range of vehicles.

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Get in touch

Telephone: 0121 327 8000
Email: info@ponsonby.co.uk

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